Frequently Asked Questions
Our Frequently Asked Questions
Click on each heading to read the answers we have to questions we get asked all the time!
  • What types of cleaning services do you offer?

    We offer a wide range of house cleaning services, including apartment cleaning, recurring maid services, deep cleaning, move-in and move-out cleaning, disinfection, and office cleaning.

  • Do we need to be at home?

    It’s optional for you to be at home during the cleaning service. Alternatively, you can provide us with the keys or access code to enter your house.

  • What is included in a standrd cleaning?

    Our house cleaning services are tailored to your specific requirements, and typically include essential tasks such as vacuuming, dusting, surface wiping, bathroom and kitchen cleaning, and more.

  • Do your maids go through background checks?

    Definitely. Each of our maids goes through a rigorous selection process and undergoes background and reference checks before joining our team.

  • Who provides the cleaning supplies?

    Our house cleaners come prepared with eco-friendly cleaning products to ensure optimal results, so you don’t have to provide anything.

  • Do your maids speak english?

    We have mostly English-speaking employees, and you can always make a request for it.

  • Do your cleaners have insurance and training?

    Our cleaners are insured and trained to provide you with a satisfactory cleaning experience.

  • How many people will clean my home?

    Typically, we assign one cleaner per home, but we can send additional cleaners if necessary, depending on the size and condition of the home.

  • How long does it typically take to clean?

    On average, it takes around three hours to clean a standard-sized home. However, the cleaning time may vary depending on the size of your home and the cleaning services you require.

  • What happens if I have pets?

    We are pet-friendly and understand that pets are part of the family. We use safe pet-friendly products and have techniques to remove pet hair from every corner of your home.

  • What is involved with deep cleaning?

    Deep cleaning involves a thorough cleaning of your entire house to ensure a clean and healthy environment for your family. Our house cleaners scrub every corner of your home, leaving nothing undone.

  • How often should I get deep cleaning?

    To keep your home in the best possible condition, we suggest scheduling deep cleaning services at least once or twice a year.

  • Can I request for the same cleaners?

    We prioritize consistency by assigning the same cleaner(s) to your home whenever possible. In the event of an absence, we will find a suitable replacement. All of our residential cleaners undergo thorough training to ensure consistent and high-quality work.

  • Do you offer any discounts?

    Discounts are offered for weekly and bi-weekly cleaning schedules through our online booking system.

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